We discuss the must-haves for successful law firm intake processes, and then we talk with master of intake-fu, Tom Ball from Alert Communications.
5 Absolute Musts for Effective Law Firm Intake
Today’s Hot Take is from Consultwebs.com “5 Absolute Musts for Effective Law Firm Intake.” Key takeaways here are:
1 – Real People
2 – Sensitivity/Empathy
3 – Prompt Response Time
4 – Lead Tracking
5 – Follow-Up and Nurturing
Intake often gets overlooked and written off as a lesser part of the business, but intake is serious business. Without effective intake and proper notes, you never know the true return you’re getting. You also miss out on knowing where your opportunities for improvement are. You can learn a lot from each prospective client who calls in, even if it’s a case that isn’t in your practice area. Invest in your intake system and watch your return on investment improve as more cases flow in.
Making The Most of Those Calls and Contact Forms
Tom Ball has been the Marketing & Sales Director for Alert Communications since 2017. Founded in 1965, Alert is an Intake & Retainer agency, currently servicing thousands of lawyers and hundreds of legal marketing agencies across the nation.
Get More Information About Intake Fixes, Mistakes and Strategies and More
Be sure to listen to the entire podcast episode for information and conversation about how to use intake more effectively. If you want more LAWsome subscribe to the show on your favorite podcast platform, and for the latest in legal marketing insights and information be sure to subscribe to the Consultwebs Newsletter here –>SUBSCRIBE<—